Booking Policies Overview

Cancellation Policy

Bookings can be canceled up to 48 hours before the check-in date without penalty. Cancellations made within 48 hours of arrival may incur a fee equivalent to one night's stay. No-shows will be charged the full booking amount.

How to Cancel

To cancel, contact our support team directly via phone or email. We recommend confirming your cancellation in writing to ensure it is processed promptly and to avoid any misunderstandings.

Refunds and Fees

Refunds for eligible cancellations are processed within 7 business days. Any applicable cancellation fees will be deducted from the refund amount. Deposits may be non-refundable depending on the booking terms.

Changes to Bookings

Modifications to your reservation, such as date changes or property swaps, are subject to availability and may incur additional charges. Please notify us as soon as possible to discuss your options.

Payment Options

We accept major credit and debit cards, including Visa, MasterCard, and American Express. Bank transfers are also available for longer stays or corporate bookings.

Deposit Requirements

A deposit is required to secure your booking, typically 20% of the total cost. This amount is deducted from your final payment and confirms your reservation.

Payment Timing

The remaining balance is due 14 days before your arrival date. For bookings made within two weeks of check-in, full payment is required upfront.

Secure Transactions

All payments are processed through secure, encrypted systems to protect your information and ensure a safe booking experience.

Check-In Times

Guests can check in from 3 PM onwards. Early check-in may be available upon request, subject to availability.

Key Collection

Keys are collected in person at the property or a designated local office. Clear instructions will be provided before arrival.

Identification Requirements

A valid government-issued ID is required at check-in to verify your booking and ensure security.

Smooth Arrival

Our team is available to assist with any check-in questions to make your arrival straightforward and hassle-free.

Check-Out Times

Guests are requested to check out by 11:00 AM to allow our team to prepare the property for the next arrival. Please ensure all personal belongings are packed before departure.

Key Return

Keys should be returned as instructed during check-in, either by leaving them in the designated lockbox or handing them directly to our property manager. Failure to return keys may result in additional charges.

Cleaning Expectations

While a professional cleaning service is provided after each stay, guests are asked to leave the property in a tidy condition. Dispose of rubbish in the designated bins and report any damages promptly.

Final Steps

Before leaving, double-check that all windows and doors are locked. If you have any questions about the check-out process, our team is available to assist you.

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